1. My kid is not one of those "cooperative" toddlers I read about on other blogs.
| Mommy, those bloggers are liars. |
2. Complaining isn't always a waste of time.
Faith had her first dentist visit yesterday and while she did better than I thought she would, it still wasn't good enough for her to actually get examined. Faith normally FREAKS out at the doctor and I've gotten a pretty thick skin about it. If she needs something done, well then she's going to be held down even if she's kicking and screaming. I can't imagine taking her to the doctor and having him say "Well, she is crying a little so I'm just going to look at her from across the room and provide you with no information. Don't worry, I'll still charge you for this."
| I can brush my teeth at home, why are we here? |
Faith was going to get a fluoride treatment (we don't have it in the water here), but the dentist was hesitant to push past her crying. I told him that she was only at a 2 of the Faith Freak-Out Scale, but he still decided to end the appointment then.
| Oh, I didn't realize that I was in charge here. |
The whole thing was basically pointless because the dentist couldn't even answer my question of "Does she have all of her baby teeth now?" He tried to be slick and say "They aren't normally done with that until 36 months" but I pushed it and he admitted that he couldn't actually say for sure because he didn't get to look in her mouth. Also, 36 months? Most people call that 3 years old, why try to be all fancy with the months?
Fine, right? No one expects their toddler's first appointment to be a total success. Too bad they tried to charge me for the full examination.
| Man, now I have to deal with a pissed off Mommy all day. Thanks a lot. |
My husband and I have dental insurance, but the insurance actually advised us to NOT add Faith yet because it costs more to add her than it would to just pay out of pocket for her first few appointments. I was prepared to pay $200 since that was the quoted price when I called to make the appointment but I assumed we wouldn't be charged if they couldn't actually do the exam.
When we were leaving, I paid the bill ($160) because both kids were crying and I just needed to leave, but I called back when I got home to discuss dropping the exam charge. Turns out they can still charge $80 for the dentist brushing her teeth with a normal toothbrush. That part about the brushing that chapped my ass was that they used her free toothbrush for that. For $80, send us home with a toothbrush still in the packaging, right?
Anyway, the lesson here is that I turn into (more of) a cheap bastard when I don't have insurance and calling to complain can get you a partial refund. We won't be going back to that dentist because billing issues aside, the dentist just didn't seem to be good with kids, or at least he wasn't good with mine. Example: When he saw Cordelia, he asked her "How old are you?" and actually waited for a response.
| Dude, I'm a fucking baby. I don't talk. |
This whole thing is also a good example of how sleep deprivation makes me a raging bitch.
In case you are wondering why Faith is in short sleeves and Cordelia is in a snow suit, don't worry...those pictures were two days apart.
My fall back plan if I didn't get a partial refund was to wage a virtual jihad on the dentist by posting my experience on every available form of social media. Since they got the price under $100, I decided to just hate them privately.
At least the trip to the dentist wore both kids out so they took a nap at the same time when we got home and I got to fit in a 6 mile run. I think my husband really appreciated that I got to run before he got home. It really takes the edge off my crazy.
Have you ever posted a negative review of a business online?

I try to be fair when I post reviews, but I'm also going to be honest. It's one thing to have an off day or make mistakes, it's another when they are rude or just provide terrible service(and don't offer to fix problems)!
ReplyDeleteI'm having my own dental fiasco right now. They didn't run a procedure through my insurance, told me it wasn't covered, and charged me full price. I looked - they were wrong (I won't go as far as lied - YET!). They owe me over $100. Waiting . . . Problem is, my insurance is only accepted at a few places, so I feel STUCK with my dentist.
I hate that stuck feeling! I get that here since there just aren't that many doctors/dentists in this rural area.
DeleteI rock with kids so you may want to make the trek to Maine for the first eye exam. ;)
ReplyDeletemy kids *love* the dentist (true story). they ask to go. weird, I know, but it sure does make the whole thing much easier. One aside to that was when my middle daughter 9yo needed to have a tooth with a cavity removed. She refused. Flat out refused. She had already had a cavity filled, but was not having the other tooth removed. no fuckin way. The only charge was $28 for the x-ray to determine that maybe we didn't really need to go to the special dr who uses gas to remove it as it was going to fall out soon anyway. I must have a reasonable dentist. Or else he felt bad cause I had just dropped 1K on my teeth there. :p
I feel like everyone hates the dentist but I guess your kids proved me wrong :)
DeleteI posted a negative review of a donut place a couple of years ago because they stopped making fresh donuts on demand as they advertise.
ReplyDeleteI'll say it before you can:
"fatty"
Fresh donuts on demand? That is an amazing business model.
DeleteI am more than willing to post a negative review of a business, but I try to even it out and post when I have a positive review too. Can't always be hating on everyone, even I need a break from that.
ReplyDeleteI didn't take my kid to the dentist until he was 4, that was much easier.
I can go a little crazy at times too. The worst was probably a shady caterer who disappeared off the planet and took my deposit with her (along with several others who experienced the same thing). I went a little far with that one but ended up happy in the end. Your complaining sounds completely justified in that case!
ReplyDeleteHave you heard about the cards you can get and show at restaurants and businesses saying you are a cyber reviewer? It's supposed to get you better service so you don't post nasty things about them on the internet. I'm pretty sure it just makes them sneakier about their sabotage of your meal.
ReplyDeleteI've got to be honest. That comment got away from me. What were we talking about?
I used to blast out apartment complex all over the internet, but I had to do it anonymously because a negative review was grounds for eviction according to our lease. I actually really like our dentist and I take Charlotte with me when I go so she can see that it's no big deal. It probably won't work, but humor the crazy first-time mom, please.
ReplyDeleteOur daughter was 3 the first time we took her to the dentist. He walked in without a hello, picked her up and tried to pry her mouth open. Needless to say she was un-cooperative. He said, "this isn't going to work." and walked out. Luckily we didn't have to pay, and we never went there again. This was back before the days of online reviews, but we definitely told everyone about our experience. I also found a kindly old man dentist to go to from then on, so both of my kids luckily have no fear of the dentist.
ReplyDelete"Cooperative toddler" seems like an oxymoron.
ReplyDeleteI don't normally care enough about bad service - I did complain once about a crazy flight delay that jacked up my daughter's Make a Wish trip, and got some flight credits from it, but that's it.
On the other side, part of my job is responding to public complaints about the company I work for. On one hand, some people have a point, and our customer service policies are bull shit, and I have zero control, so I just do damage control. On the other hand, people are giant assholes sometimes, and no amount of fixing or consession will make them happy. Meh.
It's sad that you can be robbed by these people and you have to seriously complain to get a service that wasn't really provided marked down from 200% upcharge to $100% upcharge. I took my daughter in for a "sports physical" a month ago and the dr. took maybe 10 minutes with her and it was $80. No magic wand, no anything. I hate it. That dentist should have let you go and waived those crazy fees.
ReplyDeleteI posted a negative review for a restaurant and I just went back to the website and read it again. ha! We were on a double date a few years ago and had a gift card. We were seated at the worst table in the restaurant, in a corner with rows of chairs holding the employees coats and purses, so people kept coming over to check their phones.
ReplyDeleteOur server ignored us, but gave 5 star treatment to the table across from us. Coincidentally, that couple had a personal wine "locker" at the restaurant.
I cannot stand pretentious dining. I get more obnoxious just to prove a point.
I am so glad you complained and you got a refund! Great job!
ReplyDeleteIt sounds like this dentist wasn't the best with kids for sure. When we took ours when she turned 2, the pediatric dentist was really great with her. She screamed and had to be held down, but she pushed through and did the full exam and cleaning. I can't wait to go back in a few weeks. :)
I typically don't post nasty stuff online unless it is REALLY bad and I get really aggravated!
I wrote a negative blog post about a ski resort back in December (without tagging them or anything) and it somehow made its way back to them. The customer service guy emailed me, but the kicker? He didn't want to fix anything for me, he just wanted to know how the situation could be improved in the future. I was like dude, you made me wait in line for 3 hours for my sister's rental skis....there won't be a FUTURE visit. Sigh.
ReplyDeleteIf I felt like there was a blatant bad service of some kind and felt cheated or something, I wouldn't be against posting a review. I'm not in the habit of doing it, but I would, given the right reason.
ReplyDeleteSo far the doctor has been a really positive experience (visits to check his ears and listen to his chest and no needles and OMGSTICKERS) and now he talks pretends to go to the doctor as he plays so I do a lot of talking to Cameron about how he will go to see the dentist to show her his teeth this summer and now he'll randomly say, "I'm going to the dentist...someday" which I am taking as promising for the experience to come. HOWEVER, we don't like our dentist and I'm really torn about bringing him there because I don't think she'll have the social skills to make the whole first experience for him extra positive. She is a Mom and has her own kids, but she's pretty abrasive. There's not a lot of options for dental offices in our area and I sure as hell aren't running all over the place so we'll have to see.
wait....sleep deprivation makes you a raging bitch? I thought it just came naturally.
ReplyDeleteI cracked a tooth on a piece of bacon once, but fortunately, it wasn't bad enough to hit the tooth nerve. When I went to my idiot fucktard of a former dentist the next week, he started messing with it with their poking things and the air gun of doom (to "see if it went down to the nerve") without any novicaine, and lo and behold, further cracked the tooth from his poking down to the nerve, then hit it with the air gun to see if it was sensitive. I FUCKING SCREAMED. AND I WILL FUCKING KILL THAT BASTARD IF I EVER SEE HIM ON THE STREET.
ok, maybe still a little scarred from that incident.
I know so many people who've chipped teeth on bacon! wtf, bacon?
DeleteThat's crazy! You shouldn't have been charged anything. I missed my last dentist appt. to get a cavity filled and accidentally missed my kids' last appt. too so I don't think they are very happy with me. OOPS! Now, I'm afraid, especially since they need to use a drill on me:0 Glad you at least got a peaceful 6 miles in:)
ReplyDelete$80 to brush kids' teeth?!! Hey, sign me up. And when I change professions I'll have to send out invoices to my kids for all the times I brushed their teeth. I could retire in the south of France once they pay up.
ReplyDeleteI haven't done the negative review online but I have called threatened the establishment with the Better Business Bureau which resolved my problem promptly.
ReplyDeleteI can't believe they charged for her appointment. Have you ever tried giving her half a baby Benedryl before an appt to relax her? Or is that too much like drugging your own child?
My little brother hated the dentist, but needed a lot of work done (non-fluoridated water FTW). My mom found him a pediatric dentist who put him out for the heavy stuff, and who was excellent with kids.
ReplyDeleteAs far as negative reviews of businesses, I once left a negative review for a doggy daycare that (no lie) looked like something out of Silence of the Lambs. Seemed like nice people, but one of my dogs literally LEAPED over the counter.
i got screwed over by the great urban race (long story but it involved a screw up on their end and then lack of refund). i blogged about it and, lo and behold, got a refund. blogger power :)
ReplyDeleteNo way. I'm with you on the dentist. I can see a partial charge (they did use up an appointment slot), but you got nothing done for the money! I would have complained, too. And I'd find a better dentist.
ReplyDelete"I decided just to hate them privately....and post about them on my famous blog". My group of friends and I once got kicked out of a bar where there were THREE other patrons because they said we "weren't drinking fast enough" and "not everybody was drinking" - aka I was the DD and one other person was visibly pregnant. Pretty much as soon as I woke up the next day I posted on yelp and harassed everyone through email until they followed suit.
ReplyDeleteWe had a similar experience at an expensive restaurant. They tried to refuse to let us order off the advertised prix fixe menu and then acted snotty when we didn't order drinks (I was eight months preggo and my husband is a 25 year AA member, so sorry). No one was even in there. We tried to leave bad reviews but OpenTable didn't display them so now my husband is convinced it's rigged.
DeleteThis would piss me off to NO end! I would definitely fight this because a) she's at the age where she SHOULD see the dentist and if they can't get her cooperate is not YOUR problem. They should have rescheduled and not charged you. So the hell what he brushed her teeth! That's ridiculous.
ReplyDeleteWe slacked and didn't take Braeden to the dentist until he was 3.5 - but Livie went when she was 2 and had a great experience. A good ped dentist WILL make it fun. My kids are freaks and actually get excited about going.
Does this place have a FB page? If so - blast the hell out of it. Or at least passive aggressively tell them you are disappointed (<-what I would do).
BTW, if Faith has her 2-year molars than she's good to go until age 5-6 (when she gets her first set of adult molars - totally forgot about those until our dentist told us B had them).
Totally just realized I didn't add a b). The B is that she looks adorably cute in those pigtails and YOU should be charging people she is that cute.
DeleteI'm ragey for you. How frustrating! It's such a crock! I'm going to be doing an online smear for my GI doctor who had her receptionists yell across the waiting room, "WHAT MEDS ARE YOU ON?" to all of the patients while watching everyone look uncomfortably around at each other.
ReplyDeleteThen the "what are you here for?" I loudly proclaimed, "the follow-up for my colonoscopy- you know, where she shoved a camera up my ass?" Cue smiling sweetly at the old man sitting next to the window.
Rage, I tell ya, RAGE.
I'm too lazy to actually write a review. I have left places intending too though. Usually these places go out of business on their own anyway.
ReplyDeleteYes I have. I posted it as a note on my facebook. We arrived a a new small diner in our town and we waited almost an hour to order because the waitress they had was too busy on her cell phone. She would walk by us, look at us, and walk away. We finally stopped her cleaning a table and asked if we could order. Then one of the co-owners came up to us because our daughter (who was 2 at the time) was crying and screaming because she was hungry, told us that we should have preordered our meal before coming. Uh excuse me...tell your waitress to do her job which isn't hard. The food sucked anyways so we haven't ever been back.
ReplyDeleteYeah, that dentist didn't even try. Will and Ruth first went at 3, and the dentist was very clever, saying stuff like, "Now it's time to count your teeth" and making silly jokes at their level and making a big deal out of the flavor of cleaner stuff they were going to use ("chocolate? that's my favorite too!"). The next visit was even better, because it was the first one that was going to feature a full exam and it happened to be around Halloween--everyone in that office was wearing a costume. Definitely pays to find a kid-friendly dentist.
ReplyDeleteThe description of him asking Cordelia how old she was--that's my huge laugh for the day.
I had a dentist make a lame effort to look in my squirming 3 year-old's mouth, and then say "He's quite active - I'm going to have to refer him to a specialist". Seriously, quite active ?!? He's three, he isn't going to sit and talk about his retirement plan with you. Anyway, we went to the pediatric dentist who charmed my son into sitting still with no problem at all. Then, six months later, the first dentist calls about my son's follow-up appt. Um, you ditched us, remember -- now you want us back to get cleaning money out of our insurance plan ... I don't think so. My son is now 13 and 5 foot 7. He hangs off the end of the pediatric dentist chair, but refuses to go anywhere else. Apparently they will see him until he is about 16. His entire lower body should be hanging off the end of the chair by then. Moral of the story - finding a dentist who is good with kids is 100% worth shopping around and driving extra miles.
ReplyDeletefor our Fluoride treatment, we dip their toothbrush into kid's ACT rinse and apply that way. L&K are both old enough to swish now, but we did the dip trick for 2.5 years.
ReplyDeleteHeh. I just make passive aggressive tweets at them, with clever hashtags.
ReplyDeleteMy kid only has two teeth, so thankfully I'm not at this stage yet (although the way she was screaming today, I am certain all 18 of the others are on their way out). We did have a snafu last year where my husband's incompetent benefits administrator mistakenly added our NEWBORN onto our vision and dental plans.
Unfortunately, the HR dept doesn't have a twitter account. =(