Newer technologies are taking up the role of a corporate travel agent in today’s business world, so agile organisations can efficiently manage and book travel in house. It’s unlikely that travel companies would be popular if they provided no benefits over other booking methods, so what are the travel agency advantages that continually sway customers away from booking directly? In recent years and based on a survey of households, the American Society of Travel Agents,, found that when asked why they are bouncing back, the most commonly cited reason was that they save customers’ time. In today’s busy society, it’s unsurprising that this is such an important factor to trip planners, as spending a long time can lead to frustration. Being able to outsource this to an agent would be a benefit to many.
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